1. We guarantee all pens from PensPlanet.com are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, PensPlanet.com will not going to responsible and accept any return after that.
2. For customer who insists to return the pen that without any damages or defects during transit, exchanges or refund will be subject to a 5% restocking fee with a minimum fee of $10.
For exchanges, customer
will be charged for the reship shipping cost. For
refund, we will issue you a full refund i.e. the purchase price of the
pen EXCLUDING shipping cost minus 5% restocking fee (minimum $10).
3. We strictly DO NOT accept any return for pen with ENGRAVED wording UNLESS it was engraved with wrong wording or damaged/defected during transit. The engraving quality, wording position, fonts type or texts format will NOT be accepted as the reason for returning the pen.
4. It is customer's responsibility to assist and ensure the shipment to be cleared from the local Customs if the shipment happens to get stuck at the Customs. If the customer refuses to assist and instructs our courier company to return the shipment, clause No.2 above will apply to the customer.
(1) Notify us through e-mail at email@example.com
within 24 hours.
Note: PensPlanet.com Is Not Responsible For Any Pen Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.
The returned pen will be sent to manufacturer/supplier for investigation before any replacement or refund can be made. After we have confirmed the defectiveness, we will promptly send you a replacement or issue you a full refund i.e. the purchase price of the pen NOT including shipping cost.
For any enquiries about
the refund and/or replacement, feel free to contact us at firstname.lastname@example.org.
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